• Address: 109 W Armory St, Trenton, TN 38382
  • Office Hours: Mon-Fri 08:00 AM – 04:30 PM
  • Office Number: (731) 855-1561
  • Fax Number: (731) 855-2287
For An Emergency

TO PAY YOUR BILL BY PHONE:
800-341-6786

Service Fees

(Effective 02/20/2015)

RECONNECT FEE                    $25
TRANSFER FEE                       $10 PER SERVICE (EL & WT)
RETURNED PAYMENT           $25
METER TEST FEE                   $25
TEMPORARY SERVICE FEE  $25

Complaint Process 

Customers having complaints about services or billing should contact TLW during normal business hours.  TLW will work with customers to resolve complaints that might arise. TVA provides regulatory oversight for Trenton Light & Water’s rates and service practice policies.  If you have an issue or complaint that you have not been able to resolve with TLW,  TVA’s complaint resolution process may be able to help. There are three ways to begin the process:

TLW Service Practice Polices