Outdoor Lighting Rates

Complaint Process 

Customers having complaints about services or billing should contact TLW during normal business hours.  TLW will work with customers to resolve complaints that might arise. TVA provides regulatory oversight for Trenton Light & Water’s rates and service practice policies.  If you have an issue or complaint that you have not been able to resolve with TLW,  TVA’s complaint resolution process may be able to help. There are three ways to begin the process:

• Online at www.tva.com/complaintresolution
• E-mail complaintresolution@tva.gov
• Call the TVA Regulatory Hotline at 1-888-289-8409

TLW Service Practice Polices